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Summary
IT Support Engineer with 1 Years of extensive experience in network Design, Implementations and
Troubleshooting in the areas of Routing and Switching protocol, including experience in providing network
support, installation of Active Directory in window server 2016 and analysis for a broad range of LAN / WAN
communication systems. Expertise in installing, configuring, and troubleshooting of Cisco Routers and Switches.
Projects
Experience
IT Support Engineer
Designing and implementing new network Installing
Confi guring and supporting network equipment including routers, switches
Responsible for IP routing using BGP, OSPF, Static Routers and switching using STP/VLAN
Troubleshooting in the areas of Routing and Switching protocol
Worked on diff erent networking concepts and routing protocols like EIGRP and other LAN/WAN technologies
Confi gured networks, remote access systems, scanners & printers
Install new/rebuild existing pcs and macs, confi gure hardware, peripherals, services, settings, directories, storage
Confi gured Root DC, ADC, RODC and CDC in each server
Created user accounts, edited user account information, reset user passwords and removed access to the network utilizing activedirectory
Remotely connect to customers utilizing TeamViewer to resolve any issues
Troubleshoot and resolved DNS and DHCP issues in Windows, Linux platform
IT Support Engineer
I worked at following designing and implementing new network Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN/LAN, DNS, DHCP, Static Protocols, Dynamic Protocols and investigating faults in the network.
System Support Engineer
Designing and implementing new network Installing
Confi guring and supporting network equipment including routers, switches
Troubleshooting in the areas of Routing and Switching protocol
Confi gured networks, remote access systems, scanners & printers
Install new/rebuild existing pcs and macs, confi gure hardware, peripherals, services, settings, directories, storage
Troubleshoot and resolved DNS and DHCP issues in Windows
Worked on diff erent networking concepts and routing protocols like OSPF and other LAN/WAN technologies
Provide Level-2/3 support and troubleshooting to resolve issues
Work on Asset Management System tool to provide a centralized platform to track and manage assets, their location, usage,maintenance, and disposal
Also work on Help desk tool to resolve the fi eld support requests and issues by ticket management system
